This privacy notice ("Privacy Notice") describes the privacy practices of VoyagerX, Inc. ("VoyagerX," "we," "us," or "our") in connection with our web application and website located at https://vprop.ai (together, the "Service"). This Privacy Notice also explains the rights and choices available to individuals with respect to their Personal Information. Any terms not defined in this Privacy Notice have the same meanings as set out in our Terms of Service.
Please read this Privacy Notice carefully to understand our practices regarding your Personal Information. If you do not agree with the terms in this Privacy Notice, do not use our Services. By accessing or using our Service, you acknowledge your agreement with the terms of this Privacy Notice.
1. Personal Information We Collect
Personal Information You Provide Us
We may collect Personal Information that personally identifies you, such as your name, phone number, email address, image, recorded statement, license number, brokerage firm, company name and address, or other data that can be reasonably linked to such information ("Personal Information") when you use our Service or otherwise interact with us. You may choose to provide us with your Personal Information when you create an Account, use our Services or when you contact us.
Personal Information We Receive About You
We may receive Personal Information about you from other sources, including your company/organization. For example, we may receive your Personal Information if: another person designates you as a contact person for your company/organization or includes information about you in proposal documents, social media posts, articles, feedback, comments, responses, messages, chats, photos, videos, or other data or content submitted through our Service.
Personal Information You Provide About Others
Do not provide Personal Information about others unless you are authorized or required to do so by contract or applicable law. You may provide Personal Information on behalf of another person if you have provided them with a copy of this notice and obtained their explicit or express consent. We may ask you to provide evidence of that notice and consent.
When you use our AI chat assistant, we collect and store the contents of your Conversations (as defined in our Terms of Service), including the messages, prompts, and other inputs you submit, the responses generated by the Service, and related metadata such as your account identifier and the date and time of each message. Your Conversations may include Personal Information about you or about others (such as your clients or property owners) that you choose to include. Please refer to “Personal Information You Provide About Others” above before including information about others in your Conversations.
Personal Information We Automatically Collect
When you visit our Service, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone. Additionally, as you use the Service, we may collect information about the individual web pages within the Services that you view, what websites or search terms referred you to the Service, and information about how you interact with the Service.
Payment and Transaction Information
When you make a purchase through our Service, we may receive certain transaction-related information from our third-party payment processors. This information may include a transaction identifier (assigned by our 3rd party payment processor), payment status (e.g., success or failure), or order details (subscription plan, purchased credits, payment amount, billing cycle, etc.).
We do not collect or store any of your financial data or information such as payment card numbers or other payment credentials, or other sensitive financial data. All such information is handled directly and exclusively by our third-party payment processors and is subject to their respective privacy policies and security practices.
Biometric Information You Provide Us
When you use our AI Avatar or Voice Cloning features, we may process data that constitutes 'Biometric Information' or 'Biometric Identifiers' under applicable laws (such as the Illinois Biometric Information Privacy Act or Maryland Online Data Privacy Act). Specifically, we may analyze the facial geometry from the photos you upload and create a voiceprint from the audio recordings you provide to generate your custom avatar and voiceover.
We collect and use your Biometric Information solely for the strictly necessary purpose of providing the Service you requested—specifically, to generate and animate your AI avatar and to synthesize your voice for video creation. We do not use your Biometric Information for user authentication or identification purposes unless explicitly disclosed.
Biometric Information You Provide About Others
Do not provide Biometric Information about others unless you are authorized or required to do so by contract or applicable law. You may provide Biometric Information on behalf of another person if you have provided them with a copy of this notice and obtained their explicit or express consent. We may ask you to provide evidence of that notice and consent.
2. How We Use Personal Information
We use your Personal Information for the following purposes and as otherwise described in this Privacy Notice or at the time of collection:
To provide, operate and improve the Service and its features;
To protect the security and integrity of the Service;
To personalize your experience with the Service and communicate with you;
To provide support, and to respond to your request and feedback;
To send our offers, updates, or other marketing communications;
To comply with legal obligations, including responding to law enforcement requests and as required by applicable law, court order, or governmental regulations; and
With your consent.
3. How We Share Personal Information
We do not share your Personal Information with third parties without your consent, except as described in this Privacy Notice. We may share your Personal Information with our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Notice.
We may share your Personal Information with third party companies and individuals that provide services on our behalf or help us provide the Services (such as professional advisors, customer support, hosting, analytics, database management services, and AI technology providers that process Conversations to generate responses and to detect abuse or security threats on our behalf). These third parties may use your Personal Information only as directed or authorized by us and in a manner consistent with this Privacy Notice and they are prohibited from using or disclosing your Personal Information for any other purpose. We may also share your Personal Information for compliance purposes.
We may sell, transfer or otherwise share some or all of our business or assets, including your Personal Information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution.
We do not sell, lease, trade, or otherwise profit from your Biometric Information. We do not disclose your Biometric Information to third parties unless it is strictly necessary to provide the Service (e.g., to our cloud processing providers) or required by law.
4. United States Privacy Rights
United States state consumer privacy laws may provide their residents with additional rights regarding our use of their Personal Information. Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:
Confirm whether we process their Personal Information.
Access and delete certain Personal Information.
Correct inaccuracies in their Personal Information, taking into account the information's nature and processing purpose (excluding Iowa and Utah).
Data portability.
Opt-out of personal data processing for:
targeted advertising (excluding Iowa);
sending offers, updates, or other marketing communications;
sales; or
profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
Opt-out (or require affirmative consent for) the processing of sensitive data, including Biometric Information, for purposes other than providing the requested Service.
Either limit (opt-out of) or require consent to process sensitive personal data.
To withdraw or adjust your marketing preferences, click unsubscribe link in any marketing message that you have received via your email.
The exact scope of these rights may vary by state. To exercise any of these rights or appeal a decision regarding a consumer rights request, please write to VoyagerX Inc, 400 Concar Dr, San Mateo, CA 94402.
Nevada provides its residents with a limited right to opt-out of certain sales of Personal Information. Residents who wish to exercise this sale opt-out rights may write to VoyagerX Inc, 400 Concar Dr, San Mateo, CA 94402. However, please know we do not currently sell data triggering that statute's opt-out requirements.
5. Privacy Technology Practices
Do Not Track
Some Internet browsers may be configured to send "Do Not Track" signals to the online services that you visit. We currently do not respond to "Do Not Track" or similar signals. To find out more about "Do Not Track," please visit http://www.allaboutdnt.com .
Links to Third-Party Sites
Our Service may contain links to other websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in mobile applications or online services that are not associated with us. We do not control third party websites, mobile applications or online services, and we are not responsible for their actions. Other websites, mobile applications and services follow different rules regarding the collection, use and sharing of your Personal Information. We encourage you to read the privacy policies of the other websites, mobile applications and online services you use.
Data Security
The security of your Personal Information is important to us. We employ a number of administrative, technical, and physical safeguards designed to protect Personal Information we collect. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of our Service.
Unfortunately, the transmission of Personal Information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Service. Any transmission of Personal Information is at your own risk.
Retention and Destruction
We retain your Biometric Information only for as long as strictly necessary to fulfill the initial purpose for which it was collected, or within 3 years of your last interaction with the Service, whichever occurs first. After this period, your Biometric Information will be permanently destroyed.
We retain your Conversations until you delete them or close your account, whichever occurs first, and for up to 60 days thereafter, except where a longer retention period is necessary to investigate security incidents or abuse, or to comply with legal obligations. Information that you save to your Workspace through Conversations (such as listing information) is retained in accordance with the retention period applicable to such information.
Our AI technology providers retain Conversations only for as long as necessary to provide their services to us, in accordance with their agreements with us.
Where we de-identify or aggregate Personal Information, we maintain and use it in de-identified form and will not attempt to re-identify it, except as permitted by applicable law.
International Processing
While your data is stored securely in the US, authorized technical personnel at our headquarters in South Korea may access data as necessary for engineering support and service troubleshooting, improvement of the Service, and security monitoring.
6. Children
Our Service is not directed to, and we do not knowingly collect Personal Information from, anyone under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with information, they should contact us. We will delete such information as soon as reasonably practicable.
7. International Users
Our Service is hosted in the United States. If you are a user accessing our Service from any other region with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that through your continued use of the Service, which is governed by United States law, you are transferring your Personal Information to the United States and you consent to that transfer.
8. Updates to this Privacy Notice
We may update this Privacy Notice based on changes in applicable laws, regulations, and industry standards, or as we may make changes to our Service. We will post changes to our Privacy Notice on this page and encourage you to review our Privacy Notice when you use our Service to stay informed. If we make changes that materially alter your privacy rights, we will take appropriate measures to inform you, consistent with the significance of the changes we make. If you disagree with the changes to this Privacy Notice, you should discontinue your use of the Service.
9. Contact Information
For questions or comments about this Privacy Notice and our privacy practices, contact us at:
Postal Address: Majesta City Tower 1 10F, Seocho-daero 38-gil 12, Seocho-gu, Seoul, Republic of Korea
Attention: vProp Team
California Notice at Collection and Privacy Notice
This vProp California Notice at Collection and Privacy Notice ("California Privacy Notice") supplements the information contained in our Privacy Notice. VoyagerX, Inc. ("VoyagerX," "we," "us," or "our") adopts this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and the California Privacy Rights Act of 2020 (CPRA). This notice applies solely to visitors, users, and others who reside in the State of California ("consumers" or "you") and use our vProp service (the "Service").
PART I: NOTICE AT COLLECTION
This section provides a summary of the personal information we collect and how we use it, intended to be reviewed at or before the point of collection.
In the previous 12 months, we may have collected the following categories of Personal Information covered by this Notice.
Category of Personal Information
Examples of Data Collected
Identifiers
a real name, alias, postal address, IP address, email address, transaction identifiers, and other similar identifiers
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
name, telephone number
Commercial Information
payment status (success/fail) and order details (subscription plan, purchased credits, payment amount, billing cycle)
Internet Activity
information on a consumer's interaction with a website, application, or advertisement
Sensory Data
photos, videos, and audio recordings you upload
Professional or employment-related information
brokerage or company name and address
Identifiers; Personal information categories listed in Cal. Civ. Code § 1798.80(e); Professional or employment-related information
Conversations with our AI chat assistant, including any personal information you choose to include in them
In the previous 12 months, we may have collected the following categories of Sensitive Personal Information covered by this Notice.
Category of Sensitive Personal Information
Examples of Data Collected
Biometric Information
face geometry and voiceprints extracted from uploaded photos/audio
"Selling" and "Sharing": While we do not sell your personal information for monetary consideration, we define 'Sharing' broadly to include data disclosures for cross-context behavioral advertising as required by California law. We utilize third-party analytics and advertising partners (such as Google Analytics) that may collect identifiers and internet activity from your device. This activity may be considered 'Sharing' under the CPRA.
Opt-Out: You may opt-out of this sharing by clicking the "Do Not Sell or Share My Personal Information" link at the bottom of our webpage or by enabling the Global Privacy Control (GPC) signal on your browser.
PART II: CALIFORNIA PRIVACY POLICY
This section provides a comprehensive description of our online and offline practices regarding the collection, use, disclosure, and sale of personal information and of the rights of California consumers regarding their personal information.
1. Your Rights and Choices
The CCPA/CPRA provides consumers (California residents) with specific rights regarding their personal information.
A. Right to Know and Access
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting, selling, or sharing that personal information.
The categories of third parties with whom we disclose that personal information.
The specific pieces of personal information we collected about you (also known as a data portability request).
B. Right to Delete
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (e.g., if the information is necessary to complete a transaction, detect security incidents, or comply with a legal obligation).
C. Right to Correct
You have the right to request that we correct inaccurate personal information that we maintain about you.
D. Right to Opt-Out of Sale or Sharing
You have the right to direct us to not sell or share your personal information at any time.
Note on "Sharing": We may "share" data (identifiers and internet activity) with analytics providers to improve our Service. You may opt-out of this sharing.
Note on "Selling": We do not sell personal information, including Biometric Information, for monetary consideration.
E. Right to Limit Use of Sensitive Personal Information
You have the right to limit the use of your "Sensitive Personal Information" (which includes Biometric Information) to that use which is necessary to perform the services or provide the goods reasonably expected by an average consumer.
Our Practice: We only use your Biometric Information (face geometry/voiceprints) for the strictly necessary purpose of generating the AI avatar and voiceover content you explicitly requested. We do not use it for inferring characteristics about you or for marketing purposes. We also do not use it to train our general artificial intelligence models or algorithms for the benefit of other users.
F. Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not deny you goods or services, charge you different prices, or provide you a different level or quality of goods or services.
2. How to Exercise Your Rights
To exercise the rights described above, please submit a verifiable consumer request to us by either:
Writing to us: VoyagerX Inc, 400 Concar Dr, San Mateo, CA 94402
Verification Process
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. To verify your identity, we may ask you to confirm your email address or log in to your account. For sensitive requests (like deletion of biometric information), we may require a higher degree of verification to protect your safety.
Authorized Agents
You may designate an Authorized Agent to submit a request on your behalf. To do so, you must provide the agent with signed written permission to do so. We may deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf. We may also require you to verify your own identity directly with us.
3. Personal Information Collection and Disclosure (Last 12 Months)
The following table details the categories of personal information we have collected, the sources, the business purposes, and whether we have shared this information with third parties in the preceding 12 months. We do not collect, sell, or share personal information of consumers under 16 years of age.
Personal Information
Category
Sources
Business Purpose
Disclosure for Business Purpose (Recipient)
Sold or Shared?
Retention Period
Identifiers (except IP Address and transaction identifier)
Directly from you
Creating an account, Using our services, Contacting us, Ensuring your identity, Protecting the security of your personal and account information from unauthorized access, Communicating with you, Personalizing your experience; Sending offers and other marketing communications
Cloud Providers (AWS)
NO
Duration of active account + 4 years for legal records
Identifiers (IP Address)
Automatically via Cookies
Debugging, Product improvement, Analytics
Analytics Providers (Google Analytics, Amplitude)
Shared (Analytics Providers)
12 months
Identifier (transaction identifier) / Commercial Information
From 3rd party payment processor
Applying subscribed plan / providing purchased credits
Cloud Providers (AWS)
NO
Up to 7 years for legal records
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
Directly from you
Using our services (managing your profile)
Cloud Providers (AWS)
NO
Duration of active account + 4 years for legal records
Internet Activity
Automatically via Cookies
Debugging, Product improvement, Analytics
Analytics Providers (Google Analytics, Amplitude)
Shared (Analytics Providers)
12 months
Sensory Data
Directly from you
Generating video content
Cloud Providers for processing only
NO
Until you delete the content or your account is closed
Professional or employment-related information
Directly from you
Using our services (managing your profile)
Cloud Providers (AWS)
NO
Until purpose is fulfilled
Identifiers; Personal information categories listed in Cal. Civ. Code § 1798.80(e); Professional or employment-related information
Directly from you (Conversations with our AI chat assistant)
Generating and editing video content through the AI chat assistant; Debugging and product improvement; Protecting the security and integrity of the Service, including detecting and preventing fraud, abuse, and prompt injection
Cloud Providers (AWS); AI technology providers (for processing only)*
NO
Until you delete them or close your account, whichever occurs first, plus up to 60 days (longer where necessary for security investigations or legal obligations)
Sensitive Personal Information
Category
Sources
Business Purpose
Disclosure for Business Purpose (Recipient)
Sold or Shared?
Retention Period
Biometric Information
Directly from you (Uploaded photos/audio)
Strictly necessary to generate AI Avatar & Voiceovers as requested
Cloud Providers (AWS) for processing only
NO
Until purpose is fulfilled or 3 years from last interaction
* While we utilize third-party AI technology providers to deliver our Service, these providers function strictly as 'Service Providers' under California law and do not retain rights to use your data for their own purposes.
4. Retention of Personal Information
We retain your personal information only for as long as is reasonably necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
Biometric Information Retention: Specific to Biometric Information (face geometry and voiceprints), we retain this data only until the initial purpose for collecting it has been satisfied (e.g., the video is generated) or for three (3) years after your last interaction with the Service, whichever occurs first. After this period, it is permanently destroyed.
Payment and Transaction Information: We retain transaction-related information for up to 7 years as required by applicable tax and financial regulations.
Conversations: We retain Conversations as described in “Retention and Destruction” of our Privacy Notice above.
5. Shine the Light Law
California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Service that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to contact@vprop.ai.
6. Contact Information
If you have any questions or comments about this notice, the ways in which VoyagerX collects and uses your information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at: